🌟 Welcome!
You're about to apply for the Customer Experience Manager (CXM) role.
Remote · Senior-Level · Weekly Pay
Lead Customer Journey & Satisfaction
Analyze and improve the customer journey across onboarding, support, education, and more
Gather and interpret user feedback to uncover pain points and opportunities
Design and implement strategies to increase customer satisfaction and retention
Work cross-functionally with product, support, and marketing teams
Build and refine customer success workflows, help docs, and self-service tools
Monitor key metrics like CSAT, NPS, and churn, and act on insights
3+ years of experience in customer experience or customer success (SaaS preferred)
Strong analytical and problem-solving skills using customer data
Excellent communication skills and cross-functional collaboration experience
Familiarity with tools like NPS surveys, feedback platforms, and CS tools
Experience with platforms like Zendesk, Intercom, or similar
Bonus: background in product development or process design
You’ll begin by owning the customer journey and making process improvements.
As we grow, you may evolve into a strategic role leading customer operations and success initiatives across the business.
Once you click Start Now, you’ll begin your async interview — a few short video and written questions to help us get to know you.
✅ Make sure your camera and microphone are working
💻 Use a laptop or desktop — mobile devices are NOT recommended
🌐 Ensure a stable internet connection
🎯 Be real, be clear — we’re not expecting flashy, just thoughtful and capable
⚠️ Double-check your setup before starting — once you begin, you can’t go back
🎬 Ready?
Fill in your details and click Start Now. If it’s a good fit, we’ll reach out for a live interview.
We’re excited to learn how you’d elevate the customer experience.