Customer Experience Manager (CXM)

🌟 Welcome!
You're about to apply for the Customer Experience Manager (CXM) role.
Remote · Senior-Level · Weekly Pay

Lead Customer Journey & Satisfaction

👇 What You’ll Be Doing

Analyze and improve the customer journey across onboarding, support, education, and more
Gather and interpret user feedback to uncover pain points and opportunities
Design and implement strategies to increase customer satisfaction and retention
Work cross-functionally with product, support, and marketing teams
Build and refine customer success workflows, help docs, and self-service tools
Monitor key metrics like CSAT, NPS, and churn, and act on insights

✅ Requirements

3+ years of experience in customer experience or customer success (SaaS preferred)
Strong analytical and problem-solving skills using customer data
Excellent communication skills and cross-functional collaboration experience
Familiarity with tools like NPS surveys, feedback platforms, and CS tools
Experience with platforms like Zendesk, Intercom, or similar
Bonus: background in product development or process design

🚀 Growth Path

You’ll begin by owning the customer journey and making process improvements.
As we grow, you may evolve into a strategic role leading customer operations and success initiatives across the business.

📋 Please enter your Name and Email to get started.

Once you click Start Now, you’ll begin your async interview — a few short video and written questions to help us get to know you.

🚨 Before You Begin

✅ Make sure your camera and microphone are working
💻 Use a laptop or desktop — mobile devices are NOT recommended
🌐 Ensure a stable internet connection
🎯 Be real, be clear — we’re not expecting flashy, just thoughtful and capable
⚠️ Double-check your setup before starting — once you begin, you can’t go back

🎬 Ready?
Fill in your details and click Start Now. If it’s a good fit, we’ll reach out for a live interview.
We’re excited to learn how you’d elevate the customer experience.

Complete your application

First name *

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Last name *

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Your email *

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Answer these questions to complete the application:

What is your typical internet speed? (Mbps)
What operating system do you primarily work on?
Do you have any current jobs, contracts, school commitments, or personal responsibilities (e.g., childcare) that may affect your work schedule?
Are you comfortable working 3–4 hours overlapping with USA daytime?
Have you worked in a role directly responsible for customer experience, success, or retention?
Which of these responsibilities have you directly handled for clients or employers? (Select all that apply)
Please introduce yourself and tell us why this role is a good fit for you.
Portfolio Submission / Case Example
Mini Challenge

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