
📚 Customer Education Specialist
Remote · Mid-Level · Weekly Pay
Help Users Help Themselves
👇 What You’ll Be Doing
Write clear, concise, and helpful Help Center articles that solve real customer questions
Create long-form onboarding/tutorial videos (screen recordings with voice) to walkthrough setup, features, and workflows
Keep documentation and videos up to date as the product evolves
Identify common questions and turn them into scalable content
Ensure all education content matches our brand style, tone, and clarity standards
✅ Requirements
Excellent written English — clear, concise, and user-friendly
Experience creating help docs and tutorials (with writing samples or portfolio)
Comfortable recording and editing screen-share walkthrough videos with voiceover
Ability to explain technical topics simply so users can self-serve without contacting support
Bonus: SaaS, customer support, or onboarding experience
🚀 Growth Path
Start by owning help docs + tutorial videos.
Grow into product education lead, customer success enablement, or internal knowledge base management.
Once you click Start Now, you’ll begin your async interview — a few short video and written questions to help us get to know you.
✅ Make sure your camera and microphone are working
💻 Use a laptop or desktop — mobile devices are NOT recommended
🌐 Ensure a stable internet connection
🎯 Be real, be clear — we’re not expecting fancy, just thoughtful and capable
⚠️ Double-check your setup before starting — once you begin, you can’t go back
🎬 Ready?
Fill in your details and click Start Now. If it’s a good fit, we’ll invite you to a live interview.
We’re excited to see how you simplify the complex.