📚 Welcome!
You're about to apply for the Customer Education Specialist role.
Remote · Mid-Level · Weekly Pay
Help Users Help Themselves
Write clear, helpful Help Center articles
Build in-app interactive walkthroughs and guides
Create onboarding email flows for new users
Turn recurring support questions into scalable documentation
Collaborate with support and product teams to close content gaps
Strong written English — friendly, concise, and human
Experience creating help docs, guides, or onboarding content
Comfortable using or learning tools like Notion, Intercom, or Arcade
Bonus: background in SaaS, customer experience, or onboarding
Start by owning help docs and onboarding flows.
As you grow, expand into product education, customer success enablement, or internal documentation leadership.
Once you click Start Now, you’ll begin your async interview — a few short video and written questions to help us get to know you.
✅ Make sure your camera and microphone are working
💻 Use a laptop or desktop — mobile devices are NOT recommended
🌐 Ensure a stable internet connection
🎯 Be real, be clear — we’re not expecting fancy, just thoughtful and capable
⚠️ Double-check your setup before starting — once you begin, you can’t go back
🎬 Ready?
Fill in your details and click Start Now. If it’s a good fit, we’ll invite you to a live interview.
We’re excited to see how you simplify the complex.