Customer Education Specialist

Rolemote · Customer Success

📚 Customer Education Specialist
Remote · Mid-Level · Weekly Pay

Help Users Help Themselves

👇 What You’ll Be Doing

Write clear, concise, and helpful Help Center articles that solve real customer questions
Create long-form onboarding/tutorial videos (screen recordings with voice) to walkthrough setup, features, and workflows
Keep documentation and videos up to date as the product evolves
Identify common questions and turn them into scalable content
Ensure all education content matches our brand style, tone, and clarity standards

✅ Requirements

Excellent written English — clear, concise, and user-friendly
Experience creating help docs and tutorials (with writing samples or portfolio)
Comfortable recording and editing screen-share walkthrough videos with voiceover
Ability to explain technical topics simply so users can self-serve without contacting support
Bonus: SaaS, customer support, or onboarding experience

🚀 Growth Path
Start by owning help docs + tutorial videos.
Grow into product education lead, customer success enablement, or internal knowledge base management.

📋 Please enter your Name and Email to get started.

Once you click Start Now, you’ll begin your async interview — a few short video and written questions to help us get to know you.

🚨 Before You Begin

✅ Make sure your camera and microphone are working
💻 Use a laptop or desktop — mobile devices are NOT recommended
🌐 Ensure a stable internet connection
🎯 Be real, be clear — we’re not expecting fancy, just thoughtful and capable
⚠️ Double-check your setup before starting — once you begin, you can’t go back

🎬 Ready?
Fill in your details and click Start Now. If it’s a good fit, we’ll invite you to a live interview.
We’re excited to see how you simplify the complex.

Complete your application

First name *

Please enter your first name

Last name *

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Your email *

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Answer these questions to complete the application:

What is your typical internet speed? (Mbps)
What operating system do you primarily work on?
Do you have any current jobs, contracts, school commitments, or personal responsibilities (e.g., childcare) that may affect your work schedule?
Are you comfortable working 3–4 hours overlapping with USA daytime?
Have you created help documentation, product walkthroughs, or customer guides for a SaaS or tech product?
Which tools have you used for creating help documentation or onboarding content? (Select all that apply)
Please introduce yourself and tell us why this role is a good fit for you.
Portfolio Submission
Mini Challenge

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