You're about to apply for the Customer Support & Education Specialist (Hybrid) role.
Remote · Mid-Level · Weekly Pay
Help Users Help Themselves — with clear docs, tutorials, and thoughtful support.
Write and improve Help Center articles that answer recurring questions
Create tutorial or onboarding videos that show users how to succeed with our tools
Build simple onboarding guides or FAQ entries to reduce support load
Handle live chat support for the 10–20% of questions AI can’t resolve
Escalate bugs and tricky issues to the product team
Spot content gaps and turn common support questions into scalable self-serve documentation
Excellent written English — concise, clear, and user-friendly
Friendly, calm, and professional tone under pressure
Experience with SaaS support, documentation, or customer education preferred
Bonus: familiarity with tools like Intercom, Crisp, Notion, Loom, or Arcade
Start by creating help docs, guides, and tutorials, plus assisting with live support as needed
Grow into roles in customer education, product enablement, or customer experience leadership
Opportunity to make a direct impact on product adoption, retention, and support automation
Once you click Start Now, you’ll begin your async interview — a few short video and written questions to help us get to know you.
✅ Make sure your camera and microphone are working
💻 Use a laptop or desktop — mobile devices are NOT recommended
🌐 Ensure a stable internet connection
🎯 Be real, be clear — we’re not expecting fancy, just thoughtful and capable
⚠️ Double-check your setup before starting — once you begin, you can’t go back
Fill in your details and click Start Now. If it’s a good fit, we’ll reach out for a live interview.
We’re excited to see how you turn complex features into simple, helpful education for users.